One of the most useful things about writing publicly is that occasionally somebody responds in a way...
Nobody Cares -
Not Everybody Cares. There's a scene in Katy Perry's documentary where she shows her manager a folde...
The estate agent isn’t the problem. The conveyancer isn’t the problem. The transaction is.
There is a familiar game being played in the property industry again. Transactions are taking too lo...
What Type of Table Works Best in a Small Space?
The best table for a small space uses compact dimensions, efficient shapes, and flexible d...
Old Beliefs = Identity.
New Beliefs = Becoming. The Brand Within The identity of estate agent, of realtor, was built on perf...
The Best Commodity Around
A friend of mine was an international public speaker. To break the ice on stage, whenever he introdu...
Your Problem Will Only Get Worse
On the Problem Underneath the Problem Not enough leads? No, that's not it. Struggling to recruit goo...
Just Because AI Can Do It Doesn’t Mean We Should Let It
Property is racing towards AI agents that can act across a transaction. Before we hand the...
Just Because AI Can Do It Doesn’t Mean We Should Let It
The property industry is racing towards AI agents that can act across a transaction. But before we h...
The Cost Of A Label
Imagine you and I are walking down the street together to go and get a coffee. To the person walking...
A Good Head, A Good Heart, A Literate Pen.
There is an old idea, worn smooth by decades of use, that a good head and a good heart are a formida...
The Best Solutions in Property May Be the Ones You’ve Never Heard Of. Why?
There is a comforting idea in business that if you build something genuinely useful, event...
More Regulation. More Risk. More Responsibility. Same Broken Transaction.
Something struck me while reading the property and legal press recently. Estate agents are...
The Conditioned Estate Agent.
Conformity & Consequence You were trained to think this is normal. That's the part nobody tells ...
The Industry Keeps Debating What’s Broken. Home Movers Have Already Told Us.
There is no shortage of people trying to explain what is wrong with home moving. Governmen...
Follow the Incentive: Who Really Profits From the Way We Move Home?
There is an old principle in business: if you want to understand why a system behaves as i...
Standards Are Not Control: Why WiggyWam Is Building Home Moving Differently
There is an understandable nervousness developing around the growing number of platforms t...
Home Sellers: Your Preparation For The Sale Of Your Property Should Start Before A Buyer Is Found
Most people think selling a home starts when the photographs are taken, the property appea...
Mortgage Brokers: Keep Hold of the Reins
In the last edition I referenced Aesop's Four Oxen and the Lion to illustrate what indepen...
The Independents Have the Numbers. What They Lack Is Unity.
I grew up reading Aesop's fables and virtually every fairy tale I could get my hands on. L...
Independent Conveyancers Need Infrastructure. But Who Should Control It?
For years, conveyancers have been told that technology is coming to change their professio...
The Property Giants Are Joining Forces. It’s Time Independents Did Too
Something significant is happening in the UK housing market while much of the industry is ...
The Introvert Estate Agent?
Could HR have gotten this one backwards the whole time? Plenty of agency hiring still leans on perso...
The Age Of Low Standards
Most readers will know that I'm embarking on the journey of writing a book called Sold, Su...
Home Moving Can Not Be Fixed By One Industry Or Profession, Nor By Platforms Reliant On Multiple Third Party Integrations
The home-moving process is once again the subject of proposed reform. Upfront information,...
One Maverick Can Challenge the System. A Team Can Change It.
The word Maverick suggests independence. It describes someone willing to question conventi...
You Cannot Manage a Property Chain You Cannot See
In the previous edition, I examined why one property transaction should not be managed acr...
Sold Subject to Contract Is Far Too Late to Start the Transaction
Many people still treat Sold Subject to Contract as the starting point of the transaction....
Best-Fit; Not Best Estate Agent.
Tuning Forks and Resonance — Part Three The industry keeps asking who's the best in the market. Sell...
A Better System Is Not Enough. It Needs Better People.
In the first edition of this newsletter, I wrote about the uncomfortable reality of moving...