The Customer Who Never Came
"How many disabled visitors did we have last month?" It's a fair question. But it's ...
Kicking The Can Or Making Progress?
Nine years after Grenfell, building safety remains one of the biggest unresolved issues facing the p...
A Property For Sale, A Tenant At Home
There was a time when selling a rental property was relatively straightforward.A landlord would deci...
The Maverick Movement: Your Questions, Answered
Why Does This Exist? The British housing market is failing the very people it claims to se...
First-Time Buyers - Locked Out or Finding a Way In?
For many people, owning a home remains one of life's biggest ambitions. Yet for first-time buyers, g...
Grenfell's Legacy - Nine Years of Change, Delay and Debate
On Sunday 14th June, it will be nine years since the Grenfell Tower fire changed the conversation ar...
Property Quorum: The Two-Speed Housing Market
There was a time when people spoke about the UK housing market as though it were a single entity.Hou...
The Lies We Tell Ourselves: How The Property Industry Became Trapped By Its Own Myths
Every broken system eventually develops a defence mechanism. Not rules. Not regulations. S...
IPSA Kind Of Magic: Search Agents - Essential or Endangered?
Technology has transformed almost every part of the property industry.Searches that once involved vi...
The Status Quo Machine: Why Housing Reform Never Arrives
There is an uncomfortable question nobody seems willing to ask. If the housing market is s...
Property Matters: Repurposing Britain’s Empty Buildings
Walk through almost any town centre today and you'll notice it.A shop that once traded for years now...
When the Right People Come Together, Something Special Happens
There is something very powerful about loyalty and trust, especially in an industry that h...
Your Badge Won't Save The Sale
There is a version of professional development in UK estate agency that is genuinely valua...
The £575 Warning Shot: Why Material Information Can No Longer Be Treated as an Afterthought
A recent Property Ombudsman ruling should make every estate agent, conveyancer, broker and...
Home Moving Will Not Be Fixed by Blame - It Will Be Changed by the Mavericks Willing to Work Together
There is something deeply uncomfortable about the way we talk about home moving in this co...
Rock The Estate Agency Boat
Industry Commentary WiggyWam didn't announce itself. It arrived. And the people with the m...
Stop Waiting For Government To Save The Housing Market
There is a wildly dangerous, and some (me) would argue - frankly insane - belief...
Upfront Information Is Right. But Who Is Really Being Served?
An article in Estate Agent Today ( read here ) caught my attention. It reported ...
Beyond the Launch Day - The First Month of Rental Reform
There was no shortage of debate before the Renters' Rights Act came into force.Landlords warned of i...
Referral Fees, Paid Leads and the Quiet Tax on Trust in the Property Industry
An article shared with me today on Today's Conveyancer, titled "Referral fee disclosure to...
IPSA Kind Of Magic: The Roads That Led Us Here
There is a tendency in every profession to look at where people are today rather than how they arriv...
The Emperor's Clothes Problem In Property - And Why The Maverick Movement Matters
There is something deeply frustrating happening in the property industry, and I do not thi...
Property Matters: The New Age of Multi-Generational Living
For many years, there was a fairly simple expectation when it came to housing.Children grew up, left...
Royal Artillery Quays - Less Scaffolding, Less Disruption?
For many people living through building remediation works, the scaffolding becomes almost as much a ...
The Cracks Behind the Housing Drive
There are moments in the property world where separate conversations suddenly begin to join together...
IPSA Kind Of Magic: The Scottish System - Better or Just Different?
There are certain conversations within the property industry that seem to return every few years. On...
Three Strikes for Landlords?
There are certain phrases that instantly grab attention in the property world, and “three strikes an...
What If There Was Another Way?
Bigger, Better - that's how most #estateagents think. The way it has always been done. Bigger - more...
Who Am I?
FIVE WORDS THAT MEAN SOMETHING.Most people can list their values. Far fewer actually live by them. C...
SSHH
Why 'Best-Practice' is keeping you dependent and what will set agents free.Every real estate trainer...