Prioritising mental health in the workplace
My interest in mental health stems from a personal experience, having supported my wife through very...
User needs and user biases: telling them apart
As I sat through my 10th or so user research interview on the Common Tools as a Service project at t...
Setting the foundations for effective data use in local government
In this blog post, we share the insights behind our approach to scaling data standards and an update...
Adaptive funding: 8 ways to make funding effective in solving complex problems
Complex problems Most of the problems that today’s governments are trying to address are complex. I...
Taking a bold, innovative approach to tackle the digital and data recruitment challenge
Digital and data roles are known to be difficult to fill, not only in government but in the wider se...
Funding Service: why combining self-service with a human touch works best for grant teams
What we mean by guided self-service In the world of designing and launching new funds, guided self-...
Design, delivery, and determinism: reflections on the SDinGov conference 2024
Not quite the entire MHCLG contingent at the Service Design in Government conference, hosted in Edin...
My experience on the Summer Internship Programme in MHCLG
A career in MHCLG Digital is open to everyone regardless of their background. The Civil Service Summ...
It’s now much easier to add additional parties to Digital Registration Service applications
BushAlex/Shutterstock.com HM Land Registry now processes more than 1.5 million applications annually...
From Homes for Ukraine to community building: my journey as a business analyst Fast Streamer
I’m Luke and I’m a business analyst in my first year of the ‘Digital, Data Technology and Cyber’ Fas...
Delivering at pace: introducing Common Tools as a Service
For the past 18 months, my team and I have been leading a new initiative at MHCLG called Common Tool...
Exploring the use of artificial intelligence to streamline the planning process
Planning documents often contain vast amounts of valuable information, but accessing and using this ...
Improving our digital services
David Gyung/Shutterstock.com We have made a number of key improvements to our digital services over ...
How Zero Down Lease is taking the fear out of leasehold extensions
Zero Down Lease took part in the Geovation Accelerator Programme in 2022. The programme is co-sponso...
We’ll need the original deeds
ULKASTUDIO/Shutterstock.com From October 2024 we will no longer accept conveyancer applications for ...
Changes to our address for service policy and practices
We are constantly looking to improve clarity and consistency, as well as aiming to reduce the number...
How sharing your experience helps to improve the Digital Registration Service
Thapana_Studio/Shutterstock.com HM Land Registry’s Digital Registration Service (DRS) was launched i...
Asking for guidance part 2: The case of the vexing restrictions
Approximately 65% of complex applications receive requisitions. This is because some points are hard...
Accounting for discounts and incentives in developer applications
Konmac/Shutterstock.com We receive a lot of applications that refer to discounts and incentives, but...
Can 6,700 Practice and Process subscribers be wrong?
Launching any new publication is an anxious time for everyone involved. Have we got the format right...
Amalgamation or merger – what’s the difference?
Gajus/Shutterstock.com At HM Land Registry we find that applicants sometimes mistakenly refer to ama...
Recognising the vital work of conveyancers
Reflecting on last week’s second National Conveyancing Week (NCW), we want to take this valuable opp...
Asking for guidance part 3: The case of the curious caution
Approximately 65% of complex applications receive requisitions. This is because some points are hard...
Applying user ecosystem thinking in Funding Service Design
In DLUHC’s Funding Service Design team, we design ways to improve the user experience of applying fo...
Funding Service Design: Using content design to reduce the burden on applicants
In September 2022, I started on a new project as a content designer in the Funding Service Design te...
Developing a service to assess and understand cyber resilience in local government
The DLUHC Local Digital team is supporting councils in England to build their cyber resilience. Thro...
Future Councils Pilot insights: Common challenges to digital transformation in local government
The aim of Future Councils was to understand the conditions required for councils to become modern a...
Unlocking collaboration: new ways of working in our delivery community of practice
Delivery managers are accountable for the delivery of products and services. Due to the dynamic and ...
A foot in the Digital Front Door: expanding digital thinking in policy-making
In this post, Greg Winfield, Head of User-Centred Policy Design at DLUHC, talks about how adding use...
Join us at our virtual Digital Recruitment Days and explore your next career move
Do you work in engineering, user research or interaction design, and are looking for a rewarding and...